Get helpFix a problem
I cannot sign in
Fixes for email codes, Google sign-in, and stuck sessions.
Work down this page. The first two sections cover most of it.
The email code did not work
- Check caps lock, and check for a space at the end of what you pasted.
- Use the email you signed up with. A shop often has several, and only one made the account.
- Ask for a fresh code rather than reusing an old email. Codes expire.
If the email has not arrived after a few minutes:
- Check spam and junk.
- Check you typed the address the account actually uses.
Google sign in did not work
- Use the same Google account you signed up with. A different Google account makes a different RareSync account, which is why your catalog can look empty rather than missing.
- Finish every Google screen. Stopping partway leaves you signed out.
- If the Google window never appeared, your browser blocked the popup. Allow popups for RareSync, or try another browser.
You were signed out
Sessions end after a while, and they end when you log out. Being asked to sign in again is normal and does not mean anything is wrong.
Sign back in. Nothing is lost.
None of this worked
Email [email protected] from the address on the account, and tell us whether you signed up with email or with Google.